Shipping policy
Processing Time:
Orders are processed within 3-5 business days for ready-to-ship items.
Custom Orders & Made-to-Order Items:
Custom or made-to-order items may take up to 4 weeks to create. The exact creation time will be confirmed once your order and design have been finalised. You will be notified if there are any delays.
Shipping Area:
We currently only sell and ship within the UK.
- Standard UK delivery: £4.99, usually delivered within 3–5 business days after dispatch.
- Free delivery for orders over £50.
Order Tracking:
Once your order has been shipped, you will receive a tracking number by email.
Lost or Damaged Items:
If your item is lost or arrives damaged, please contact us at hats@janakatrina.com within 7 days of delivery. We will work with you to replace or refund your order.
Contact:
For any questions about your order, shipping, or delivery, email us at hats@janakatrina.com